Employee happiness is important for the success of any business. Paying attention to your customer service staff and taking care of their needs will improve job satisfaction and they are more likely to go the extra mile every time they have to serve customers. Keeping your employees motivated will improve their performance at work. Different strategies can be adopted to ensure performance is improved. These strategies will vary from department to department but there are some generic ones which apply across the board. Here are some tips to ensure better performance from your customer service teams.
Empower Employees
Encourage employees to take decisions on their own and find solutions to problems presented by customers. This will make them feel empowered and more responsible towards getting things done. However, before granting employees the power of making important decisions, conducting a customer service training program is highly recommended to ensure they are equipped with the necessary skills to perform well.
Be a Good Listener
Being a good listener is important when it comes to understanding your staff. This will make them feel you care about their issues and problems which naturally increases affinity with the organization. Regularly ask for feedback from your staff on how to improve your products and services along with the overall work environment. You will be surprised how making little changes according to employee suggestions will boost their morale and make them more productive.
Offer Incentives and Rewards
Your employees will be more efficient than ever when they know they will be rewarded according to their performance. Put up your employee’s name on that board of recognition, offer benefits, promotions and complimentary items. Incentives could vary according to what employees are most happy with, for instance it could be a day off or cinema tickets to his/her favorite movie. Apart from such incentives, it is recommended to provide regular training sessions. These sessions stimulate communication and team building skills.
Provide Continuous Feedback
At times employees make mistakes, and they also give you a perfect performance on other occasions. Whatever performance is delivered, feedback is important. Appreciation and feedback are two things that should be part of your agenda. Make sure you talk to your employees regularly and give them feedback about their work. This will motivate them to perform better knowing whatever they are doing matters.
Empower Employees
Encourage employees to take decisions on their own and find solutions to problems presented by customers. This will make them feel empowered and more responsible towards getting things done. However, before granting employees the power of making important decisions, conducting a customer service training program is highly recommended to ensure they are equipped with the necessary skills to perform well.
Be a Good Listener
Being a good listener is important when it comes to understanding your staff. This will make them feel you care about their issues and problems which naturally increases affinity with the organization. Regularly ask for feedback from your staff on how to improve your products and services along with the overall work environment. You will be surprised how making little changes according to employee suggestions will boost their morale and make them more productive.
Offer Incentives and Rewards
Your employees will be more efficient than ever when they know they will be rewarded according to their performance. Put up your employee’s name on that board of recognition, offer benefits, promotions and complimentary items. Incentives could vary according to what employees are most happy with, for instance it could be a day off or cinema tickets to his/her favorite movie. Apart from such incentives, it is recommended to provide regular training sessions. These sessions stimulate communication and team building skills.
Provide Continuous Feedback
At times employees make mistakes, and they also give you a perfect performance on other occasions. Whatever performance is delivered, feedback is important. Appreciation and feedback are two things that should be part of your agenda. Make sure you talk to your employees regularly and give them feedback about their work. This will motivate them to perform better knowing whatever they are doing matters.