The main goal of any business operating in Dubai is to generate maximum revenue and that is only possible if your organization delivers the best customer service. You cannot hope to build regular customers if you do not deliver ideal customer services in Dubai. So in order to make your task easier, we present to you some of the most common yet neglected do’s and don’ts of the customer services arena.
Do’s
Don’ts
These do’s and don’ts will help you steer your organization’s customer services in the right direction.
Do’s
- Speak boldly and let your customers know that you care about their comfort, not just their money.
- Respond to customers’ answers and queries in detail.
- Be compromising with your services and policies and try to accommodate special needs of the customers.
- Make them feel welcomed and wanted.
- Listen to customer’s feedback and complains. If possible, try to resolve them.
- Remember the golden rule: customer is always right!
- Introduce return policy on the products and goods.
- Keep your tone sarcasm-less, no matter how annoying the customer is.
- If your customer is in a chatty mood, entertain him/her with your humor.
Don’ts
- Do not verbally abuse the customer because he is annoying you.
- Discussing your job or personal problems with customers is a big NO-NO!
- Do not drag him into a heated discussion.
- Are you having a bad day? Well, do not pour out your own frustration on the customer.
- Passing the customer from one employee to another will not only irritate them but can also show your inability to handle the situation.
- Do not create uncertain situations for the customer or try to annoy him by delivering wrong information.
- Do not try to sell a product that is of bad quality, broken, expired or detached.
- Do not mutter when a customer asks a question.
- Informing the customer that they are not smart enough for your company does not come in a good customer service behavior.
- Do not interrupt when customer is asking a question or saying something.
These do’s and don’ts will help you steer your organization’s customer services in the right direction.