Undoubtedly, holiday season is the best time for retailers to increase their sales, expand their business and refresh their marketing and customer service policies. Where this money spinning season provides great business opportunities, it can bring some challenges in form of increased customer complaints.
During holiday season, sales and customer service responsibilities get double because you are likely to face more than average traffic load. Usually, during holiday season, the customers complain for getting delayed, or having irrelevant and incomplete responses. However, by adopting some basic customer service tactics, you can generate more revenues by overcoming the complaint rate to a greater extent.
Here are some customer service tactics that can help you drop down complain rate on this holiday season.
Categorize the type of Complaints and Complainers
You need to make beforehand planning on categorizing the type of complaints as well as complainers. This will help you design policies about dealing with different customer complaints. As per your business needs and requirements, you can categorize which type of customers’ complaints should be dealt at first priority.
Provide Assistance on as Per your Designed Category
Randomly resolving your customers’ complaints is never going to be a good policy in any situation, especially during the holidays. The priority can be with respect to duration as well as importance of complainer. For instance, the VIP customers, who are a great source of revenues for your business, should be dealt at first. In the similar way, every business can set its own priorities when it comes to resolving customers’ complaints.
Provide Multiple Support Channels
To providing one or two customer support channels, is never going to be feasible to resolve customer complains during busy holidays. Therefore, you need to provide multiple as well as working support channels that can help you deal with maximum customer complains in minimum possible time.
Maintain Your Social Media Page
Social media can also serve as an effective platform through which you can assist as many customers as you want. Here you can get to know about changing customers’ demands through different discussions, comments and reviews. You can you also instruct your social media managers on giving out more productive results for maintaining your business reputation. You can invite customers and can provide them quick solutions of their problems.
The above mentioned tactics can help you keep a quality customer service by efficiently resolving your customers’ complaints.
During holiday season, sales and customer service responsibilities get double because you are likely to face more than average traffic load. Usually, during holiday season, the customers complain for getting delayed, or having irrelevant and incomplete responses. However, by adopting some basic customer service tactics, you can generate more revenues by overcoming the complaint rate to a greater extent.
Here are some customer service tactics that can help you drop down complain rate on this holiday season.
Categorize the type of Complaints and Complainers
You need to make beforehand planning on categorizing the type of complaints as well as complainers. This will help you design policies about dealing with different customer complaints. As per your business needs and requirements, you can categorize which type of customers’ complaints should be dealt at first priority.
Provide Assistance on as Per your Designed Category
Randomly resolving your customers’ complaints is never going to be a good policy in any situation, especially during the holidays. The priority can be with respect to duration as well as importance of complainer. For instance, the VIP customers, who are a great source of revenues for your business, should be dealt at first. In the similar way, every business can set its own priorities when it comes to resolving customers’ complaints.
Provide Multiple Support Channels
To providing one or two customer support channels, is never going to be feasible to resolve customer complains during busy holidays. Therefore, you need to provide multiple as well as working support channels that can help you deal with maximum customer complains in minimum possible time.
Maintain Your Social Media Page
Social media can also serve as an effective platform through which you can assist as many customers as you want. Here you can get to know about changing customers’ demands through different discussions, comments and reviews. You can you also instruct your social media managers on giving out more productive results for maintaining your business reputation. You can invite customers and can provide them quick solutions of their problems.
The above mentioned tactics can help you keep a quality customer service by efficiently resolving your customers’ complaints.