Customer service is supposed to be impeccable during the holiday season. The customers are already frantic because of all the Christmas and New Year shopping; perhaps the retailers are more nervous than the customers are. This is because the festive season is the time of the year when these retailers have the opportunity to make a lot of profits and sales and up their game a bit. It is the season of experimenting and getting away with it if it gets wrong, so retailer has a lot to take care of.
However, if the customer service at his store is not good, he is definitely going to suffer. There is still time for the retailers to make some changes in their customer care services. Here are some tactics that every retail store must follow in order to make more sales during this festive season.
No Chewing Please
Do you know what makes a customer experience lousy? A customer care agent is talking while chewing something. You need to tell your agents that they are not supposed to be eating or chewing anything in front of the customers. If they are hungry, they need to take a break. Also, make sure that your agents are not chewing a gum or candy when they are tending the clients. This leaves a very bad impression on the client and he will obviously avoid the chewing agent and look for someone else.
Look Them in the Eye
Your agents must always look the client in the eye when they are talking to them. The first sign of customer service is that the agent is not scared or intimidated by the client. This simple gesture is enough to tell the client that the customer service agent is confident and he is going to be there for him like a friend. Such customer service is impeccable and very encouraging for the client.
Just Show, Never Point
When a customer is asking for a product, you need to show the client where the product it. Pointing towards the aisle where the product is never good, 99% of the clients will get lost or they will not find the product. They will get frustrated, they will either call another customer care agent or they will leave the shop if they have been looking the product for some time.
Keep these in your mind and you will definitely make extra sales this season.
However, if the customer service at his store is not good, he is definitely going to suffer. There is still time for the retailers to make some changes in their customer care services. Here are some tactics that every retail store must follow in order to make more sales during this festive season.
No Chewing Please
Do you know what makes a customer experience lousy? A customer care agent is talking while chewing something. You need to tell your agents that they are not supposed to be eating or chewing anything in front of the customers. If they are hungry, they need to take a break. Also, make sure that your agents are not chewing a gum or candy when they are tending the clients. This leaves a very bad impression on the client and he will obviously avoid the chewing agent and look for someone else.
Look Them in the Eye
Your agents must always look the client in the eye when they are talking to them. The first sign of customer service is that the agent is not scared or intimidated by the client. This simple gesture is enough to tell the client that the customer service agent is confident and he is going to be there for him like a friend. Such customer service is impeccable and very encouraging for the client.
Just Show, Never Point
When a customer is asking for a product, you need to show the client where the product it. Pointing towards the aisle where the product is never good, 99% of the clients will get lost or they will not find the product. They will get frustrated, they will either call another customer care agent or they will leave the shop if they have been looking the product for some time.
Keep these in your mind and you will definitely make extra sales this season.